Release Notes

For Users

New

• Multi-Lingual Support! Spanish and French are live now. Let us know if you want to help translate Reach into a new language.
• Redesigned Navigation: Check out the new “My Campaigns” drawer on the left and the new “User” drawer on the right. Access these from most screens in Reach.
• Page Titles and Metadata on Web: Now rather than everything just saying “Reach” in your browser tab bar, it’ll tell you the actual name of the screen you’re looking at.
• Campaign-Switching via Link: Now every URL for Reach includes the campaign’s “slug” so that going to a link for a different campaign will switch you to that campaign if you’re a member of it.
• New URL structure: Reach URLs no longer include the “#” like they used to. They are now simpler and cleaner. Do keep in mind that any links you are using/sharing/posting that included the hash should be adjusted.
• Deep Links and Universal Links: Now, when you click a link to Reach from a device that has Reach installed, it will open directly in the Reach app.

Improved

• We’ve brought back the previous fancy zoom animation when you open an Action Card from the Home Screen. We’ve missed it so.
• All links to Reach no longer include the # that was previously part of them.
• We’ve improved the look of many of the headers throughout Reach so the text is centered better and wraps better.
• On web, many of our modals look better and are sized better.

Fixed

• We’ve made some optimizations to help the Person Profile Screen load more quickly even after many searches.

For Admins

New

• You can now edit your campaign’s slug from the Campaign Settings screen.
• For Person Vocabulary, you can now choose from a drop-down of available options.

For Users

Improved

• It is now possible to sort your Network by “Last Contacted Date” in both directions.
• We’ve improved the way we ask for Image permissions on iOS 14 so we don’t ask for more access than we need to your photos.
• Action Card Titles are a bit bigger and bolder to help them stand out.
• We’ve renamed a few things so “Adding Users” is now referred to as “Inviting Users” to minimize confusions around Adding People and Adding Relationships.

Fixed

• Using Reach on your iPad in Landscape orientation was not working.
• During Contact Import, the “Select” button was missing rare cases.
• On the Action Card details view, the date was not properly centered.
• Trying to use a Network Contact action to email a person was leading to a crash if the contact script didn’t include a subject line,
• Offline Universe blocks on Campaign Cards were accidentally showing the whole description which was taking up too much space.

For Admins

Fixed

• When using pop-ups and drop-downs in Admin the contents of the screen will not shift as the scrollbar hides/shows.
• Date-pickers in Admin should now work more reliably, be more consistent, and look more handsome!
• We’ve removed the double scrollbar on Survey Questions admin.
• We fixed some padding in the Tag Drawer which was looking messy.
• We fixed the behavior of the new “Preferences” section at the top of the Network admin screen when the drawer is open.
• Fixed a rare crash around using Escape to close the Template Tag picker.

For Users

Nothing in this version.

For Admins

New

• New Feature Toggle: Allow adding new people. You’re already familiar with the ability to add new people to Reach (i.e. “Reach Adds”) when you can’t find a person you’ve search for in the campaign’s data set. Well, some campaigns and organizations really want to avoid Reach adds, since they aren’t matched back to the underlying data set, so now it is possible for you to turn the whole “Reach Adds” feature off entirely. When it’s off, your users will not have any way to add new people (unmatched to the your data set) via search or contact import. You can disable or re-enable the feature whenever you want from the redesigned Campaign Settings screen.
• New Billing Admin! You can now add/edit payment methods, change your billing contact, and download receipts of past payments. Any campaign owner will find links to Billing admin from the Organization Details screen.
• Access Reach Help and Live Chat right from Admin! Now anyone using the Admin Dashboard will see a help menu in the top right corner. Use this menu to link straight to our Knowledge Base, Support Email, Feedback Page, and even live support chat right from within the admin dashboard (from 10am-6pm ET)! We can’t wait to talk to you!

Improved

• Redesigned Campaign Settings! It is now way easier and move obvious how to control all the various features of Reach for your campaign. You’ll see toggle switches for all of the Reach features you can control, both from the right column of the Campaign Settings screen, and from each individual feature’s screen. In the left column, we’ve streamlined the fields you can complete and you’ll see a new separate block for “Privacy Settings”.
• Easier export Unique ID controls. Rather than having to keep track of the “Primary Export Column” on the campaign settings screen, we’ve now moved this control to the Export screen where it makes more sense. Now, as you’re pulling each export, you can decide which Unique ID it should include.

Fixed

• We fixed a bug in the template tag picker which was leading to unexpected clicking behavior or sometimes needing more than one click to get the job done. Now, as soon as you click “Copy” for a given template tag, the pop-up will close and you’ll be ready to paste it where it belongs.

For Users

New

• It is now possible to download an encrypted offline data set and use it to keep searching the voter file while offline the same way you’d download a Netflix movie and watch it on a plane!

For Admins

New

• If you’d like to start taking advantage of the offline search features, request an Offline Data set for your campaign using the instructions here.

For Users

New

• On a person’s profile screen, Reach will now show you not only when you last reached the person, but when anyone from your campaign last reached the person and who it was!

Fixed

• Fixed a crash some users were experiencing during contact import.
• Fixed a bug around clearing your profile pic on web.
• On iOS, searched with apostrophes in the name were not returning the correct results.

For Admins

Improved

• Reach will now prevent you from making two tags with the same name, to avoid confusion.

Fixed

• The Survey Question integration mapping modal was sometimes opening without the correct response selected.

For Users

Improved

• We no longer let the iOS Keyboard show predictive address suggestions on the Search by Location field.

Fixed

• Auth Code screen looks less ridiculous on iPad.
• Second attempt to fix home bar spacing on iPhone 12.
• It was possible for the Action Cards details view to be broken if an Action Card was worth 0 points.

For Admins

Fixed

• The type-to-filter drop-downs in Admin were not populating properly for filter with more than 25 items.
• Logging out from the Admin header was not fully working.

For Users

New

• Reach now asks users who have not previous added a Zip Code to do so when they launch the app.

Fixed

• The spacing and layout of the main navigation bar was not correct for iPhone 12. That’s fixed.

For Admins

Nothing new in this version.

For Users

New

• We now ask new users for their Zip Code when they sign up. This will help campaigns see where their users are located.

Improved

• You can now remove your profile pic without replacing it with another one.

For Admins

New

• You can now view a user’s zip code and state from the Users admin screen. You can also filter your user list by zip code and state.

For Users

New

• Contact Import is now works on web! You can connect Reach to Google to import contacts from Google Contacts right on the web app.
• Tag Icons! Now your tags can have cute little icons to make them stand out.
• Add File Attachments in Reach Chat.

Improved

• We’ve removed the “People Reached” option for the Rankings screen to make the rankings a bit more clear. Check out “People Surveyed” and “People Contacted” instead.
• They keyboard should hide and show more fluidly on the Chat tab.

Fixed

• We’ve improved text scaling in some headers.
• In some cases on the web app, the link previews in action cards were not showing properly.
• The back button from the household search screen was bringing you back too far.

For Admins

New

• Tag Icons can now be added to all your tags from the Tags Admin Screen.

Improved

• Based on your feedback, we’ve changed how Action Card Banner Images display in the app so they are now always the same aspect ratio across all devices. We’ve also added the recommended dimensions for your images to the Action Card creation screen.
• We’ve removed the “People Tagged” column from Tags Admin for now because it was slowing things down too much and not always accurate anyway. We’ll try to bring it back asap.
• As you navigate around admin and open drawers, the URL in your browser bar will now be more helpful. This also means you can copy/share links to specific items in Admin.

For Users

Improved

• In some cases, campaign logos were too small on the Home Screen and Search Screen.
• On web, many of our pop-up list views will be sized better.
• We got rid of an unnecessary vertical divider on the top of the Person Profile screen.

Fixed

• On web, the chat input would sometimes resize as I was sending a message.
• On mobile web, long contact script names were wrapping badly.
• Rare crashes on the My Reach screen after toggling view preferences while viewing an empty list.
• Rare crashes in Contact Import.
• Type-to-Filter not working on Contact Import results screen.

For Admins

Fixed

• It was not possible to clear out the script on a Social Media Share action card.
• Double scrollbars when saving changes to a contact script.
• Removed Beta marker for Reach Chat feature.