Release Notes

For Users

Improved

• This version improves performance throughout the Content Library, especially for folks using older Android devices, where things can get a bit choppy.

For Admins

New

• We have refreshed the Push Notifications Admin screen! It looks similar to the old version but comes with some great new features and improvements including:
  • Advanced targeting just like you can do with Action Cards is now possible with Push Notifications. You can target a given notification to any complex rules and criteria to decide which users should get it, including the users’ groups, role, state, zip code, first seen date, and more.
  • Push Notification Links! Now you get to decide what happens when your users tap your Notifications. Previously they would all just open Reach to your campaign, but now you can set them up to link to any screen in Reach or to any external URL.
  • Improved performance and bug fixes

For Users

Nothing in this version

For Admins

Improved

• Throughout all admin screens, any time users are listed as a column in a table, you will now see the user’s profile pic next to their name! Look at all the friendly faces!
• If you can’t save on your Campaign Settings screen because a required field is empty (like Helpdesk email), it will now be much more obvious.

Fixed

• On the “Interactions” tab when editing an Action Card, we were mis-labeling “Act” Interactions as “View”. An “Act” interaction is saved any time a user taps the Call to Action Button on an Action Card. Action Card “View” interactions are currently not tracked or recorded.

For Users

New

• We have made our “Privacy Masking” feature more clear when it comes to addresses. If you are not seeing a full address, we will show asterisks for the house number rather than just omitting it. We hope this reduces some confusion around how the feature was working.

Fixed

• When tapping into content from the Search Library screen, the “New” chips on the content were not always disappearing as expected.

For Admins

New

• Action Card Advanced Targeting: When creating and editing action cards, you will now see a much more robust Visibility section where you can target the card based on nested rules, various operators, boolean logic, and many more fields that describe which users should see the Action Card. Fields include State, Zip Code, First Seen On, Role, Source User, Source Campaign Key, User Groups, Email is Verified, and Had MyC VANID.

Fixed

• When you are navigating around Content Library admin screen, the in-app “Back to List” button will more often return you to the screen you’d expect. This is especially true when editing assets in the context of a gallery, label, or action card.
• When users saved survey responses on both the Person Screen and User Survey Action Cards, we were sometimes storing unnecessary empty response rows in addition to the real responses. No longer!

For Users

New

• Contact Import process has been tweaked a bit to be compatible with iOS 18. This change will affect users on all platforms and includes a new “Scoping Screen” to make it easier to understand where to begin with contact import.

For Admins

Nothing in this version

For Users

Improved

• Reach is a bit more picky with the email addresses you enter to help catch more typos.

Fixed

• When verifying your email address, or asking for verification emails to be re-sent, the notifications Reach shows you will be more accurate.
• On iPad, some modals were not fully usable with footers and buttons and the bottom of the content being hidden.
• On web, the campaign drawer was not updating quickly enough when joining and leaving campaigns.
• Content downloading could break if it was interrupted mid-download. This was especially likely with large video files or slow connections.

For Admins

New

• Action Cards Interactions and Responses Tabs. Click on any existing Action Card and in addition to the normal editing screen, you’ll see a new “Interactions” tab. This tab will give you a full view of all interaction history for this card. You will be able to see exactly which users viewed the card, tapped the CTA button, took action on it, and earned points. If you’re looking at a User Survey Action Card, you will see yet another new tab for Responses where you can see right there how users have been responding to the survey questions on the card. On both of these tabs, you can sort and filter the data, and you can even tap a new “Export” button to export the data from this table and download it is a CSV file.
• Expanded Metrics, Sorting, and Filtering on Content Library screens. All the content library admin screens have been enhanced to give you much more data and visibility into your program right from the admin screens. Now, you can see, sort by, and filter by things like how many times an asset has been shared, how many times it’s been downloaded, how many times it’s been viewed, and what it’s review score is, and more.
• Asset Metrics Widgets. Click into an asset to see a new bar of widgets that give you top-line metrics for how your users have interacted with that asset.
• Added filtering for Shared Galleries screen.

For Users

Improved

• The Content Library should now be faster to fetch and update.
• Performance improvements throughout the Library tab.

For Admins

Improved

• Push Notifications scheduling now provides more information about which time zone you’re scheduling based off of.
• When browsing Shared Galleries, the thumbnails of the assets are now bigger and easier to see.

For Users

Nothing in this version

For Admins

Improved

• When making an External Link CTA on an Action Card, you can now specify a Reach URL and the card will link directly to that screen in Reach without leaving the app or opening a web browser. This is especially useful for linking users directly to Galleries or Labels in your Content Library.

For Users

Improved

• We have made over a dozen improvements and bug fixes in Reach Chat across web and native. Here are some of the highlights:
  • The original message in a quoted reply is styled better.
  • Attachments and preview cards in quoted replies look nicer and are more consistent between web and native.
  • The image picker on iOS was not working.
  • YouTube video previews were not playing on web.
  • On Native, the messages now fill the width of the screen.
  • Web channel list message previews truncate better and do not get too tall.
  • Long channel names are handled better on web and native and do not break the layouts.
  • The loader when I scroll up on web looks better.
  • Links are not more consistently styled across web and native.
  • If I include a link in a reply message, the link preview card was showing twice with different indents.
  • Image attachment cards were indented too much on web
  • Images uploaded from native into chat were getting way too compressed and looking bad.
  • More consistent fonts in the image gallery on native.
  • On native, we now show check marks next to messages you sent so you can tell when they have been sent and when they have been read.

For Admins

Nothing in this version

For Users

Improved

• The content library will now load in the background in most cases, so by the time you switch to the Library tab, it will already be there.
• To make it faster and lower-data to download the Library, we are compressing the resizing the images a bit more than before.

For Admins

Improved

• To make it faster and lower-data to download the Library, we are compressing the resizing the images a bit more than before.

For Users

New

• Content Library Search

Fixed

• Contact Import was not working well on iPad in Portrait orientation because the “Add to My Network” button was not visible.
• We had been showing green “toast” notifications about how your content had finished downloading a bit too proactively when you really didn’t need to see them, like when tapping into an Action Card. We’ve chilled it out a bit.
• We fixed a layout issues with long asset names not wrapping properly in the info popover on web.

For Admins

Fixed

• Cloning assets was broken. Now it works!
• We were showing an artificially large amount of space after unordered lists in the text editor for action card descriptions. Now it looks more like it will for your users.