Release Notes

For Users

New

• Election Information Tab This new tab displays as much data as possible from IWV for the voter you’re looking at. The data on the new tab is interactive where appropriate and shows live real-time indicators of which EV/polling/ballot drop-off locations are open now and when closed locations will next open. You can tap addresses to open them in maps and tap phone numbers to call them, etc. It also allows you to tap a send button next to each section header to launch a Contact Action (message or email) to the voter with information from that IWV category. Learn more here.

Improved

• When you’re sending texts or making phone calls to voters, Reach will now include the country code in the phone number. This will ensure that users working on devised set up with a non-US number will be able to properly text and call US numbers from Reach.

For Admins

New

• I Will Vote Election Information Admins can now toggle the IWillVote.com integration from the Campaign Settings Screen or the Integrations Screen. When the feature is enabled, you can use Election Information template tags in your Contact Scripts and make Contact Scripts with the “special purpose” of functioning as the replacement for the default scripts which are used when users tap the Send button next to an Election Information section. Learn more here.

Improved

• We’ve made it much easier to navigate the ever-expanding list of features on the Campaign Setting screen. You’ll now find a Navigation sidebar on the right side of the screen

Fixed

• You can no longer use manual tags as a filter criteria when creating offline data sets.
• If an Admin or Owner cannot invite users to their campaign due to Campaign Settings, the Invite Users/Admins button will now be disabled with a hover tooltip explaining why.

For Users

New

• Disappearing Chat Messages. When your campaign admins have enabled disappearing messages, you’ll see an indicator about this in the header of each chat channel and on the Channel Details screen. You’ll also see an indicator on all messages that are scheduled to disappear when you hover on the timer icon on web or long press the message on native.

Improved

• We now support the Online Voter Registration form in Maine.

For Admins

New

• New controls on the Campaign Settings Admin Screen for enabling Disappearing Messages with various durations. This setting will apply to all chats on your campaign, including DMs.

For Users

New

• Address Change Pipelines If you are using Reach to canvass a voter and you discover their registered address is out of date, you can now help them update their address and track your progress in Reach just as if it were a brand new registration, all without making a Reach Add! Just scroll right on a voter’s Person Screen to find the Voter Registration tab, tap the pencil to edit their address on the Location tab, or tap on the three white dots and choose “Change Registered Address”. This will launch you into a familiar process where you can collect their new address and track your progress helping them submit an official form to update their registered address. When the new address is reflected in a future voter file update, you’ll get notified it was successfully processed.

Fixed

• Filtering on the Contact Import Results Screen was leading to freezing and crashing. This is now fixed.

For Admins

New

• You’ll find a new switch in the Voter Registration Pipelines section of the Campaign Settings Admin screen to toggle Address Change Pipelines on or off.
• Please note that pipelines are not available with a Reach Basics subscription.

For Users

New

• Fuzzy Searching Reach search has always done a good job handling common nicknames and alternate names, but now for the first time, it can also handle typos and misspellings. Now, it intelligently adapts to allow some “fuzziness” and will still return results even if you mis-spell someone’s name or nickname. It will continue to show the most relevant matches at the top of the results, but will hopefully make it much easier to find the voter you’re talking to in the field.

Improved

• When you’re filtering your Network or Network Contact Action Cards by tags, you’ll see the much more powerful tag picker similar to the one on the Person screen. This will let you switch between Campaign Tags and My Tags, and type to filter.

Fixed

• After sending a text from Reach and trying to return to the Search screen, the screen would occasionally be empty.
• On web, it was sometimes not possible to re-open the image uploader a second time on a File Upload Action Card.
• Share Helper modal thumbnail was shifting around and re-sizing.
• If you switched to the search screen really quickly after loading the app and you hadn’t provided your zip code, it was possible for the zip code modal to get stuck up on the screen.

For Admins

Improved

• Better handling of long campaign and org names in the main breadcrumbs bar in the Admin header.
• VAN Integration set up now allows you to use “Relational Phone” and “Relational Text” Contact Types.

Fixed

• Many rare crashes in Survey Questions admin have been fixed!

For Users

New

• Pinned Chat Messages. Now, any chat moderator can pin messages in a chat channel. Pinned messages will appear in a banner at the top of the channel, letting all members easily see which messages are pinned and jump to them in the chat. Messages may be pinned for a limited amount of time, including preset expiration dates, or forever.

Improved

• When you’re viewing lists of people, we used to only show the first two tags and then give you a “+ 6 more” chip. Then, you needed to tap into the person to see all their tags. But y’all love to use tags and it’s quite common for one voter to have many more than two tags, so we are now showing as many tags as we can fit on the screen! They will fill the whole row and gracefully fade out at the end of the row.

Fixed

• When using Network Contact Action Cards, the Filters item in the “…” menu was missing it’s count.

For Admins

Nothing in this version

For Users

New

• Events Tab Location Filters. When viewing the Events tab on the Home screen, you can now filter the list to see jsut events near you (based on the zip code you’ve set on your user profile), Virtual Only, In-Person Only, and in your state!

Fixed

• On the person screen, with certain arrangements of Survey Questions, it was possible for the keyboard to block your view of the open text field you were typing into. Now you can properly scroll things to see what you’re doing.
• We’ve added a little text to the Contact Import searching screen to remind you to keep the screen active so the search will complete successfully.
• When filtering your Network view by tags, we will no longer show you unused tags in the tag picker. Less clutter! Spark joy.

For Admins

Nothing in this version

For Users

Improved

• Contact Information Improvements. To help your team identify the most reliable phone numbers at a glance, we’ve updated the Contact Info tab:
  • New Section Hierarchy: We’ve added a new section called “Added by Others”. This section contains any contact info that was added by other users on the campaign and shared with the campaign. Previously, these phone numbers and email addresses were lumped into the “From the Campaign” section, but we hope this new distinction will help you better judge the trustworthiness of contact info. We’ve also re-ordered the tabs to prioritize your data. The new order will be: Added by Me, Added by Others, and From the Campaign.
  • Trust Indicators: We’ve added a visual indicator for any contact info that has been “up-voted” with a thumbs-up. You’ll see a new thumbs-up icon with a counter of how many times the contact info has been up-voted. This will allow you to see which numbers are most trusted by the community.
  • Global “Mark as Wrong” Logic: When a number is marked as wrong, it will disappear for all users. However, if you originally added the number, it will remain visible only to you, labeled with a new “Marked as Wrong” chip. This is similar to how “Opt-Out” has traditionally worked.

Fixed

• Performance Improvements for My Network screen and Network Contact Action Cards. This should make it much faster to load and interact with your Network especially when filters are in place and especially for users with many people in their Networks.
• Missing Filter Option. For campaign without Search Filters, users were missing the Filter option in other places as well, like the Network screen and Voter Registration screen.

For Admins

Fixed

• Better recovery from network connection issues when using the admin dashboard.

For Users

New

• You now have per-channel control of notifications from Reach chat! Tap the channel header to pick a notification mode for the channel. Any channel can be set to notify you of all messages, only messages in which you are @ mentioned, or be entirely muted so you don’t get any notifications from it. Note that you can still adjust chat notifications at the campaign level and these will override any per-channel settings you have put in place.

For Admins

Improved

• Our list of event types for filtering the events via the Mobilize Integration has been updated to include all the latest and greatest types from Mobilize.

Fixed

• Prefer to prep your content for Reach Action Cards in a google doc and want to just paste that content into Reach? This will now work better with less crashing and unexpected formatting.

For Users

Fixed

• Some Action Card descriptions were not wrapping well on iPad.
• On web, the pop-up menu on the Chat screen which lets you start a new DM or join a user group was not appearing when it was supposed to.

For Admins

New

• When editing Galleries and Labels for the Content Library, you can now open a new Asset Browser drawer and drag assets right into the Gallery or Label.

Improved

• When you’re editing a survey question that is not in an active Question Set and is not the Primary Question, Reach will now show you a handy yellow banner letting you know the question will not be visible to your users.

For Users

Nothing in this version.

For Admins

New

• The new Visitor Analytics tab in Content Collections Admin will give you an in-depth understanding of traffic on your public Content Collections pages. It can be accessed in its own tab on the Collection edit page, as well as by clicking the number in the new “30d Views” column on the Collections list.

Improved

• Cloning an Asset will now maintain associations with labels and collections.